If you reported your bags missing or damaged at the airport you do not need to take any further action. AZAL are working hard to reunite you with your bags and will be in touch when found.
IMPORTANT! When you report a missing bag, we’ll give you a file reference number called "PIR2 which is a series of four letters and five numbers (Example: GYDJ2123456) which you should always mention in further communications with AZAL.
With regard to the claims on the compensation of the damages when the luggage is broken/damaged, you should address to the representation office of Azerbaijan Airlines CJSC no later than 7 days from the date of the arrival. With regard to the delay in the delivery of the luggage – no later than 21 days from the date of the arrival.
If your baggage has been lost or damaged, please fill out the form by clicking on the button below and attach the required documents.
Alternatively, you can contact AZAL using the following contact details:
E-mail: wt@azal.az
tel: (+99412) 497-26-00 (int: 22-05, 30-81)
